Referral help · self-guided
I got a referral, but I still can't get help.
Not sure what to do next? We'll help you work through the next step.
This is a self-guided information tool you can use any time. FCL does not see your answers, monitor your progress, receive requests, contact providers for you, or provide live navigation. This tool doesn't save your case information.
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What's getting in the way?
Choose the one that fits best. You can change it any time.
What to say
Copy a message, then fill in the [blanks] in your own phone or email. Nothing is typed into or sent from this site.
For the provider (call or message)
Hello, I was referred for [type of service]. I have tried to arrange it, but [the barrier] is preventing me from attending. Do you offer remote appointments, a location I can reach, other appointment times, or assistance? Please tell me the next step and who I should follow up with.
For your referring worker or agency
I'm trying to complete the referral for [type of service] and have encountered a barrier: [the barrier]. I contacted the provider on [date]. I am requesting an accessible option or an alternative provider. Please confirm the next step and any deadline in writing.
Referral follow-up worksheet
Print this and fill it in by hand. Keep it somewhere private.
| Date | Who I spoke with | What I asked for | Next step promised | By when |
|---|---|---|---|---|
Service I was referred for: ________________________ Deadline (if any): ____________