Our approach · Proposed model
Follow-through, not paperwork.
The proposed model centers families' dignity, practical access, meaningful connection, children's safety, and measurable follow-through.
Step 01
Referral received
Each referral is assigned to a real, accountable person — not a queue. Their first job is to understand what the family actually needs and what stands in the way.
Step 02
Barriers addressed
Transportation, eligibility, scheduling, communication, and resource gaps are named explicitly and worked through with the family and the provider.
Step 03
Follow-up until accessed
Every open referral carries a next action and a follow-up date. Silence is treated as a signal, not a resolution.
Step 04
Outcome documented
The loop closes only with a verified outcome: service actually accessed, declined by the family, or honestly recorded as still unresolved.
An illustrative example
The appointment existed. The ride didn't.
A parent is referred to a required program across the county. On paper, the referral is complete. In reality, there's no car and the bus route takes two transfers.
A navigator would flag transportation as the barrier, coordinate an option with the provider or an existing resource, confirm the date, and check back afterward — recording whether the service was actually reached.
Hypothetical scenario for illustration only; not a real family.
Referrals made vs. help received
What's often counted
- Referrals sent
- Forms completed
- Contacts attempted
What FCL would count
- Services actually accessed
- Barriers resolved
- Time to service
- Referrals still unresolved — honestly
Navigation coordinates with current providers. It does not replace providers, legal counsel, or child-protective decisions. Where authorized by the responsible agency, it could support fewer unnecessary institution-only visits and safe transitions toward family or community contact — without promising any case outcome.
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